BPO

best practices

Business Process Outsourcing (BPO)

01.
Clear Communication Channels

Establish transparent and efficient communication channels between your company and the BPO provider.

02.
Robust Training and Onboarding

Invest in comprehensive training and onboarding processes for both your employees and those of the BPO provider. 

03.
Data Security Measures

Implement robust data security measures to safeguard sensitive information. This includes encryption protocols, access controls etc

04.
Performance Monitoring

Regularly monitor performance metrics and key performance indicators (KPIs) to evaluate the effectiveness of the outsourcing arrangement. 

BPO index

Our Contact Center

  • Analysis

At Eratec Solutions, our Contact Center services are the cornerstone of our commitment to exceptional customer support and engagement. We understand that in today’s competitive business landscape, every customer interaction matters. That’s why we specialize in providing top-notch Contact Center services that ensure every
interaction is a positive one.

BPO and Lead Generation

Our Compaigns

Eratec Call Center specializes in running targeted campaigns tailored to meet the specific needs of businesses across a wide range of industries.

  • Tailored Solutions
  • Industry Expertise
  • Advanced Technology
  • Cost-Effectiveness
MEDICARE
home services
energy
mva
insurance
ACA
our clients

"We are Trusted
internationally"

Client of Company
"Very well thought out and articulate communication. Clear milestones, deadlines and fast work. Patience. Infinite patience. No shortcuts. Even if the client is being careless. The best part...always solving problems with great original ideas!."
Client of Company
"Patience. Infinite patience. No shortcuts. Very well thought out and articulate communication. Clear milestones, deadlines and fast work. Even if the client is being careless. The best part...always solving problems with great original ideas!."